Shipping & Returns
Easy Returns & Exchanges
What is the Ebru Berkiden's return and exchange policy?
We do not accept returns at custom made orders.
Not custom made, returns are accepted.
As all products are handmade, sometimes there will be imperfection but I do check for any damages before I ship, please consider this before you purchase anything.
If you have a problem with your order, please contact me ASAP so we can figure out a solution!
Please do not send an item back without contacting me. I will not refund any orders that are sent back to me without notifiying me first.
Exceptions for returns/exchanges are only available when order is sent with wrong color or size.
Please be sure to provide the correct and most accurate measurements before ordering. Be sure to email me if you have any changes to your sizing or color before your item is made and shipped out.
You will be responsible for shipping costs when shipping item(s) back for return or exchange.
Very important! You are responsible to keep track of your package after you receive an email with your tracking number. Emails will be sent directly to the email you provide when placing an order. Please be sure that your email address is correct.
Any destroyed packages by DHL due to no delivery or no response from the receiver will not be refunded.
I am not responsible for packages that has proof of delivery and or signed for.